FREQUENTLY ASKED QUESTIONS
How do I schedule an appointment?
You can schedule an appointment by calling or texting 218.270.8020 or by using our secure client portal. Select Registration to sign-up for an account and complete the registration process. You will receive a welcome email with instructions and a call back to assign a therapist and schedule your first appointment.
Once registered, you can schedule appointments up to 60 days in advance and cancel or reschedule up to 24 hours before your appointment. Available time slots are highlighted in blue—simply click a time to book.
Do you accept insurance?
Yes. We accept select insurance plans. Coverage varies by provider and plan.
Please use the insurance & Coverage link on our website to view accepted plans and learn more about benefits.
We recommend contacting your insurance company directly to confirm coverage, copays, and deductibles.
What are your fees?
Session fees vary by provider and service type.
Current self-pay rates and general fee information are available on our website under Rates and Fees.
If you have additional questions, our office can provide clarification prior to scheduling.
Can you provide a Good Faith Estimate under the No Surprises Act?
Yes. In accordance with the No Surprises Act, we can provide a Good Faith Estimate (GFE) of expected out-of-pocket costs for services upon request.
Once you register with our practice, our policies and disclosures provide detailed information regarding billing and fees. You may also request a hard copy of this information prior to your first appointment by contacting our office.
Because the exact combination of billing codes used for an appointment cannot always be determined in advance, any estimate provided reflects the most likely charges based on available information, including your therapist’s network participation and the insurance information on file.
Please note:
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It is the client’s responsibility to understand their insurance benefits, including deductibles, copays, and coverage for mental health services.
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While we make every effort to provide accurate estimates, we cannot guarantee exact out-of-pocket costs. Insurance benefit estimates are generally accurate but may vary due to insurer processing and policy limitations.
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Federal requirements for insurers to provide an Advanced Explanation of Benefits are still being implemented, which can affect estimate accuracy.
If an estimate is later found to be inaccurate, we will work with you to correct the issue in accordance with applicable billing regulations.
Do you provide parenting coordination, mediation, or court-related therapy?
No. Our practice does not provide parenting coordination, mediation services, custody evaluations, or court-ordered therapy. We do not work directly with the courts or serve in forensic or legal roles.
Do you write ability-to-work letters, disability paperwork, or legal documentation?
No. We do not provide formal ability-to-work letters, disability determinations, or documentation for legal or employment purposes.
Do you provide emotional support animal (ESA) letters?
No. Our practice does not provide emotional support animal letters or certifications.
What is the difference between therapy and life coaching?
Life coaching focuses on future goals, motivation, and accountability. Therapy addresses emotional distress, mental health concerns, and underlying patterns that impact daily functioning and well-being.
Therapy is provided by licensed clinicians with formal training, ethical oversight, and confidentiality protections. It may also be covered by insurance. Life coaching is not a clinical service and is not covered by insurance.
What does LPCC, LMFT, LICSW stand for?
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LPCC – Licensed Professional Clinical Counselor
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LMFT – Licensed Marriage and Family Therapist
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LICSW – Licensed Independent Clinical Social Worker
These are licensed mental health professionals who have completed graduate-level education, supervised clinical training, and state licensure requirements. Each license reflects a different training pathway, but all are qualified to provide psychotherapy within their scope of practice.
How do I know if therapy might be helpful for me?
If you’re feeling overwhelmed, stuck, emotionally drained, or noticing repeated patterns that aren’t improving on their own, therapy may be helpful. You don’t need to be in crisis to seek support—many people come to therapy for clarity, growth, and emotional balance.
What can therapy help with?
Therapy can help with stress, anxiety, depression, trauma, relationship challenges, life transitions, boundaries, emotional regulation, and long-standing patterns that affect your quality of life. Therapy is a space to understand yourself more clearly and develop healthier ways of responding to challenges.
What does therapy look like in practice?
Therapy is a collaborative process focused on your goals. Sessions may include reflection, insight, skill-building, and gentle challenge when appropriate. You are not expected to know exactly what to say or where to begin—your therapist will help guide the conversation.
How will I know who is the right therapist for me?
A good therapeutic fit feels safe and collaborative. You should feel heard and understood while also feeling supported in growth and change. You may also feel challenged at times. If it doesn’t feel like the right fit, it’s okay to discuss your concerns or explore other options. Your therapist wants you to find the right fit even if it is someone else.
How do I prepare for my first session?
No special preparation is required. It can be helpful to think generally about what you’d like support with, or what you hope to address in therapy, but it’s okay if you’re unsure. The first session focuses on understanding your needs and determining next steps together.
Is what I share in therapy confidential?
Yes. Therapy is confidential, with limited legal exceptions related to safety, such as risk of harm to yourself or others or mandated reporting. These limits will be explained clearly so you know what to expect.
How long does therapy usually last?
The length of therapy depends on your goals, your effort, and needs. Some people seek short-term support for a specific concern, while others benefit from longer-term work. Progress and goals can always be reviewed to ensure therapy remains purposeful.
What if I’ve tried therapy before and it didn’t help?
A previous experience that didn’t feel helpful doesn’t mean therapy won’t work for you. Differences in approach, your readiness, timing, or therapist fit can significantly affect the experience. Many clients find therapy more effective when they find the right match.
Do I need medication in addition to therapy?
Medication can be helpful for some individuals, but it is not required for everyone. Therapy and medication can work together when appropriate. If medication is a consideration, coordination with a medical provider may be recommended.
Can I schedule an appointment with a medication provider through your practice?
Yes. Our practice offers medication management through a licensed nurse provider via secure telehealth. Appointments are conducted online and focus on evaluation, medication monitoring, and follow-up as appropriate.
Medication services are provided separately from therapy, though coordination of care between your therapist and medication provider can occur when clinically indicated. Availability may vary, and medication services are not required to participate in therapy.
How do I find the right match?
You can start by reading our therapist bios here and see if you lean towards any provider. The office assistant can also help guide you by asking you specific questions about why you would like to be seen. We offer in-person appointments in Brainerd, St. Cloud, and Minneapolis.
If you meet with a provider and it is not the right fit, it’s okay to ask for someone else. Finding the right match is part of the process, and you’re encouraged to speak up or explore other options until it feels right.
Is online therapy effective?
Yes, for many people online therapy is effective and convenient. Some concerns may benefit from in-person sessions, while others work well virtually. This can be discussed to determine what best meets your needs.